Refund & Cancellation Policy

Candibean Entertainment provides subscription-based access to entertainment tickets. This policy explains how refunds and cancellations are handled.

1. Subscription Cancellations

• You may cancel your subscription at any time through WhatsApp (074 874 2896) or by emailing support@candibean.co.za.
• Cancellations take effect at the end of your current billing cycle.
• No partial refunds are issued for unused days in a billing cycle.
• You will continue to enjoy your subscription benefits until your current cycle ends.

2. Subscription Changes

• You may upgrade or downgrade to a different plan at any time.
• Upgrades take effect immediately, with a pro-rated charge applied.
• Downgrades take effect from the next billing cycle.

3. Refunds

• Subscription fees are non-refundable once paid.
• No refunds will be given for unused ticket claims within a billing cycle.
• In cases of duplicate billing caused by a technical error, we will refund the extra payment after verification.

4. Ticket Claims

• Once you claim a ticket, it cannot be refunded, exchanged, or transferred.
• If an event is canceled by the organizer, we will assist you in securing an alternative ticket of equal value where possible.
• If an event is rescheduled, your ticket remains valid for the new date. No refunds apply.

5. Event Cancellations Beyond Our Control

• We are not liable for cancellations, changes, or restrictions imposed by event organizers.
• Refunds for such cases will only be issued if the event organizer provides a refund to Candibean.

6. How to Request a Refund (Where Applicable)

• Contact us via WhatsApp at 074 874 2896 or email support@candibean.co.za.
• Provide proof of payment and a description of the issue.
• Refunds, when approved, will be processed within 7–10 working days to your original payment method.