Candibean

Privacy Policy

Effective Date: 2025/11/24

Candibean Entertainment (“Candibean”, “we”, “our”, “us”) operates a subscription service that allows users to claim entertainment tickets through our web app and WhatsApp service. We value your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect and process the following information when you use our services:

  • Full name, mobile number, and email address when you register.
  • Payment information for subscription processing.
  • Your subscription plan details and ticket claims.
  • Communication history via WhatsApp and support channels.
  • Technical data such as device type, browser, IP address, and usage logs.

2. How We Use Your Information

We use your information to:

  • Provide and manage your subscription plan.
  • Deliver event tickets you claim.
  • Communicate with you via WhatsApp, email, or phone.
  • Improve our services and app functionality.
  • Handle support requests and complaints.
  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. We may share your information only with:

  • Trusted third-party service providers such as payment processors and ticket vendors.
  • Legal authorities when required by law.
  • Our employees and contractors who need access to perform their duties.

4. Data Storage and Security

  • Your information is stored securely in databases we control or through trusted providers.
  • We apply technical and organizational measures to protect your data against loss, unauthorized access, or misuse.
  • We retain your information only as long as necessary for service delivery, compliance, and legitimate business purposes.

5. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct or update your information.
  • Withdraw consent for marketing communication.
  • Request deletion of your information, subject to legal retention requirements.
  • Lodge a complaint with the Information Regulator (South Africa).

6. Cookies and Tracking

Our web app may use cookies and similar technologies to improve performance and user experience. You can adjust your browser settings to refuse cookies, though this may affect certain features.

7. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.

9. Contact Us

For questions or requests regarding this Privacy Policy, contact us at:

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